Customer Service Representative Job in Stockton-on-Tees, County Durham, England - The Sterling Choice
We are a highly experienced recruitment agency within the Food, FMCG and Engineering sectors

Customer Service Representative - Stockton-on-Tees, County Durham, England

2020-05-21T14:12:36+00:00 2020-06-20T14:12:36+00:00 The Sterling Choice £20k - 23k per year per annum

Customer Service Representative

A very well known FMCG company has an opportunity for a Customer Service Representative to join their friendly and supportive customer services team, where you will have the opportunity to develop your skills, and while you will often be challenged in this fast paced role, you will also have the support you need to succeed.

In your role you will be responsible for;

  • Orders - prioritising and processing internal and external customer orders received whilst keeping customer information records up to date. This role will involve lots of communication with internal departments as well as external customers to ensure all stock is reviewed and customers are informed of delays and any product shortfall
  • Transport & Invoicing - ensuring all orders are dispatched, specific batch information received and applied and invoiced on time and in full
  • Accurate and timely processing of all credit and debit notes
  • Query Resolution - prioritise and process internal and external customer queries received via email, telephone and in person such as credits, shortage claims, delivery product & customer information ensuring queries are logged and resolved
  • Provide support within the greater team during periods of high activity, holidays and absence

Experience in a similar role using SAP and/or EDI ordering preferably in a manufacturing environment with exposure to warehouse and monitoring stock levels as well as using a finance invoice system raising POs, processing and raising invoices would be beneficial.  What is crucial however is that you have proven experience in a role where you have really developed your strong natural skills in problem solving and customer service. Also you will need to be numerate, methodical, detail conscious and a strong computer user, very comfortable using Microsoft Word, Excel, Powerpoint & Outlook.

This is a fixed term contract covering maternity leave for up to 12 months, based in a borough outside Stockton-on-Tees working Monday to Friday 9am – 5pm, paying up to £23,000 pro rata and is looking to start asap.

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£20k - 23k per year

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